SHIPPING POLICY

 

We aim to dispatch your item within 24 hours by the courier chosen at the checkout. After you have received your confirmation email your item should be delivered within 2-3 working days. Please give 5 working days before sending an inquiry if your parcel hasn't been delivered within this time. Please use our tracking page to track your parcel before sending an inquiry.

Customs

Shipping costs do not include relevant overseas custom duties, foreign taxes or other fees, which may be imposed and this is the responsibility of customers. Not all countries charge an import fee, please check with your local customs office for further information. At our clothing brand, we prioritize the safe and secure packaging of your items to protect them during transit. We take pride in delivering a seamless shipping experience, so you can enjoy your new clothing pieces without any worries. Shipping costs do not include relevant overseas custom duties, foreign taxes or other fees, which may be imposed and this is the responsibility of customers.

Please note...

Shipping times may vary based on factors like order volume and location, but we strive to fulfill your order promptly. If you have any questions or concerns regarding shipping, our customer support team is always available to assist you. Shipping times are not guaranteed. We do not accept liability for delays that are caused by courier services.

Please kindly note that goods in transit are unable to be refunded until they are marked 'delivered' by the courier. For any questions surrounding shipping please email Info@stainedclo.com